Exclusion explanation

A personal support worker contacted us in frustration when he and his colleagues were denied “pandemic pay,” despite being in close contact with patients. We provided him with information about the criteria for this pay program, including that it only pertained to employers who received direct funding from the provincial government. This appeared to exclude his company, but we referred him to an online platform where he could request a rule change and make further inquiries.

Read about how we helped other people in our Selected cases.